10:30 Saturday morning. I called room service to order breakfast. The lady said, ‘Sorry sir, we only serve breakfast till 10:00.’ I told her all I wanted was some fresh juice and cereals. She kept saying ‘Sorry sir, we don’t serve breakfast after 10:00’. I spoke to the duty manager and asked him if they would make an exception for a regular guest. And guess what? He said, ‘We can serve you juice but not cereals!’ SHIT!
[February 2004]
Tags: breakfast, customer service, galleria, Hotels, manila, SHIT!, WOW!
