What’s WOW and SHIT?
What’s WOW?
A product, service or design that makes you go ‘wow!’ It’s the difference between good and great, between customer satisfaction and customer delight!
DHL’s promise for its 24-hour hotline: “Speak to a human within three rings, every time.” And they deliver on the promise, every time. That’s WOW!
What’s SHIT?
The exact opposite. A product that doesn’t work; service that stinks; a design that sucks! A sales rep that shows up late; delayed delivery; ‘batteries not included’. That’s SHIT!
This blog is a place to share real life WOW and SHIT stories. Of restaurants, hotels, airlines, airports, immigration. Of products good and great. Of exceptionally fantastic and terribly bad service. Everyone has WOW and SHIT experiences – send yours to me.
You can click on the categories on the left to read related stories or just click ‘Home’ to view them all.
About the author:
Mush Panjwani is salesman, marketer, trainer, publisher and motivational speaker, living and working in Hong Kong. He also writes about happiness, health, fitness, relationships, productivity and motivation in his other blog Enhancing Life.
October 11, 2007 at 5:15 am |
Hi Mush. I think yours is a neat idea.
Best of luck with the blog.
October 11, 2007 at 5:21 am |
Thanks, Nita!
October 11, 2007 at 6:06 am |
Hi Thanks for the introduction, Great IDEA.
Best Rgds,
Hussein
October 11, 2007 at 6:29 am |
Thanks, Hussein.
October 11, 2007 at 12:08 pm |
its interesting to read about your experience
October 11, 2007 at 1:30 pm |
Thanks, Lakshmi. it gets better
October 14, 2007 at 9:01 pm |
Great site.
Brandon
October 15, 2007 at 5:06 am |
It’s interesting to see how people have such different ranges of customer experience across different ranges of products. This is a pretty good idea.
October 15, 2007 at 5:22 am |
Thanks, Adam. Saw your post on HP Customer Service…awesome!
November 15, 2007 at 7:20 pm |
I bought a dust remover for some blinds once. It said it removed 100% of dust and it had a super grip and had this really amazing fabric. I spent $12 on this thing and it just spread the dust, it didn’t lift it at all. In the end I got mad, tossed it in the bin and used a cloth and water that cost $2 at the supermarket. As we say in Australia; “Dodgy”. Pronounced “Dodgee”. It means sly, disreputable and unworthy like a used car salesman.
November 15, 2007 at 10:28 pm |
G’day Amy! Thanks for your post. I’d like to put it up on the main site under ‘shit products’ if you could provide the brand name.
And do you think all used car salesmen are dodgy?
February 7, 2008 at 5:20 pm |
Undoubtedly the two most repeated words in the entire English Language and you turned it into a blog! Kudos! My recent experiences are meandering somewhere between ‘wow’ n ‘shit’; but the minute i hit any one extreme, I’ll know what to do about it….TELL THE WHOLE WORLD!